When will my order ship?

• Orders typically ship within 48 hours of the order being placed. Once our 3rd party accepts the payment method, the order will ship out.
• Domestic customers usually receive items within 1-3 business days.
• International customers usually receive items within 7-10 business days.

Who can I contact if i have questions/ concerns?

• Please email info@themagpark.com

My shoe did not fit, can I return my order?

• No, all sales are final. No return, no exchange.

Will custom duties be included in shipping?

• Duties and fees should be included upon purchase. Email info@themagpark.com for further assistance.

We’ve partnered with Route—a package protection and tracking solution—to give our customers the best possible delivery experience. Route provides low-cost shipping protection to protect your package in the event that it gets lost, stolen, or damaged while in transit.

Route is also a mobile app that allows you to visually track all of your online orders in one place. No need to dig through your email for tracking numbers. Route’s dynamic maps and real-time shipping updates keep you in the loop throughout every part of your delivery. The Route app is available on Android and Apple app stores.

If you experienced an issue with your order, please file a claim with Route’s team here.